Customer Charter

ECIT – Information Technology Experts Company continues its relentless pursuit to build a strong relationship with its clients, whom it considers its partners of success by adopting the methodology of international best practices in their service to achieve the maximum benefit for both parties.

Entering or benefiting from the company’s services provided by it is considered an unconditional acceptance of the terms and conditions of use, and this applies to all partners and customers as of the date of first use.

ECIT Responsibilities

The use of the site remains at the visitor’s own responsibility, and the site management is not in any way responsible for any loss or damage of any kind that the user may incur due to his use or visit to the site or reliance on any statement, opinion or advertisement on the site or what may result from Any delays in operation, communication failures, Internet access problems, equipment or software malfunctions, or the behavior or thoughts of any person accessing this website.

Help and support

ECIT has dedicated a section for customer assistance and support, in which the site visitor can find all the help he requires.

Privacy and confidentiality of information

ECIT is keen to use the latest means and technologies and employ the best international practices to ensure the confidentiality of information for various customers, which are detailed in the “Usage Controls”.

It is also working hard to provide mechanisms for communication and participation. The company’s customer services department is committed to interacting, responding and responding to inquiries received from all customers through various communication channels.

ECIT Responsibilities

ECIT is making all possible efforts to reduce the time taken to browse the website so that it does not exceed 4 seconds and with an operational readiness of no less than 99.9% of its capacity.

Restrictions on use

By using the ECIT Information Technology Experts website, the visitor agrees to refrain from the following:

  • Provide or upload files that contain software, materials, data or other information that is not owned by or licensed to the visitor.
  • Use this website in any way to send any commercial or unsolicited email or any such misuse of the ECIT website.
    • Providing or uploading files on this website that contain malware, viruses and/or corrupted data.
    • Publishing, advertising, distributing or circulating materials or information containing defamation, violating laws, pornographic, obscene, violating Islamic teachings or public morals, or any illegal materials or information through the ECIT website.
    • Participation through the ECIT website in illegal or illegal activities in or outside the Kingdom of Saudi Arabia.
    • Advertising on ECIT’s website about any product or service that puts the website in violation of any law or regulation applied in any field.
    • Using any means, software or procedure to interfere or attempt to interfere with the proper operation of the ECIT website.
    • Take any action that imposes an unreasonable, repetitive, disproportionately large load on the ECIT website infrastructure.

Property rights

This site was built and maintained by ECIT, and all materials available on this site, including graphics, information, software and content are protected by copyright, trademarks and other forms of proprietary rights.

In the event of any inquiries or opinions about the Customer Charter, you can contact the site administration directly via the Contact Us page